There are simple things to check if you are having trouble with your leva. If you can’t find the answer you are looking for, please refer to the Troubleshooting section in the Instructions for Use (IFU) or contact us at email@example.com.
The battery level indicator at the bottom of the your leva app screen displays the current battery level. When the battery icon is green, your battery level is acceptable.
If the icon is red, your batteries should be replaced. The leva System LED on the front of the transmitter will also blink red upon startup if the battery level is low.
leva® Connection Status
The leva Connection Status indicator at the bottom of the your leva app screen displays whether leva is connected to the leva transmitter. When leva is connected and working properly, the indicator will be purple. The leva System LED, which are the two small lights on the front of the leva transmitter, will be green.
When leva is not connected, the indicator on the your leva app will be grayed out with a red “X” through it. The leva System LED, the two small lights on the leva transmitter, will be red. If leva is connected but not working properly, the indicator on the your leva app will also be grayed out with a red “X” through it. In this case, the leva System LED will still be green. If this happens, please see the Troubleshooting section in the IFU for more details.
The Bluetooth Connectivity indicator at the bottom of the your leva app screen displays the Bluetooth status. If the Bluetooth symbol is blue, your leva is connected.
If the Bluetooth symbol is grayed out, your leva is not connected. If your leva is not connected to Bluetooth, try pairing your leva with your phone again. Go to Bluetooth in the settings of your smart phone, and select leva. You can go to the Instructions for Use (IFU) for more details.
Commonly Asked Questions
WHAT DO I DO IF MY leva WILL NOT TURN ON?
If your leva will not turn on, make sure that the two AA batteries are installed correctly. If they are installed correctly, and your leva will still not turn on, replace the batteries. When the leva turns on, the leva system LED will cycle through red, green, and blue.
WHAT DO I DO IF MY APPLE®DEVICE CANNOT FIND MY leva?
If your Apple device does not discover your leva, check that your leva is turned on. Make sure your Apple device and leva transmitter are within 5 meters or 16 feet of each other. If it is turned on, check the Bluetooth status LED. If this LED is already lit, your leva is paired to another device. You will have to find this device, un-pair your leva, and pair your leva with the desired Apple device.
WHAT DO I DO IF MY leva BLUETOOTH LED WILL NOT TURN ON?
The Bluetooth LED will only turn on when it is connected to another Bluetooth device. If this LED will not turn on, go to the Bluetooth settings in your Apple device and search for leva. If leva does not appear, make sure the leva is turned on and search again. Make sure your Apple device and leva transmitter are within 5 meters or 16 feet of each other. Once leva shows up under the device list for Bluetooth, pair it with your Apple device and the Bluetooth LED will turn on.
WHAT DO I DO IF MY leva BLUETOOTH LED IS RED?
When the Bluetooth LED is red, the leva has failed to authenticate with your Apple device. If this happens, turn leva off and go to the Bluetooth settings in your Apple device. Select leva and select “Forget this device”. Turn leva back on, and go to Bluetooth settings to pair leva with your Apple device. If the Bluetooth LED is still red, contact us at firstname.lastname@example.org.
WHAT DO I DO IF MY leva BLUETOOTH LED IS QUICKLY BLINKING RED?
This means that the leva has malfunctioned. Hold down the on/off button on the leva transmitter for 3 seconds to turn the leva off. Then turn the leva back on. If the Bluetooth LED is still blinking red, you may need to replace the leva. Contact us at email@example.com.
WHAT DO I DO IF MY leva SYSTEM LED IS BLINKING RED EVERY 2 SECONDS UPON START-UP?
This means that your batteries are low and should be replaced. Turn off your leva and replace the batteries with two new AA batteries.
WHAT DO I DO IF THE LINE ON THE LIVE MODE TRAINING SCREEN IS BLINKING?
This means that your leva was not inserted properly. Stop your training session and remove your leva. Reinsert your leva, making sure that the indicator line is facing you.
I KNOW I AM DOING A KEGEL. WHY IS THE LINE ON THE APP NOT MOVING?
Check the position of your leva to make sure the line and the logo on the probe are facing you. Are you sure you are lifting and not bearing down? An easy way to check is to try leva in Live Mode. In this mode you can see the probe moving even if you are bearing down.
I’M IN LIVE MODE OR TRAINING MODE. WHY IS THE LINE BENT OR CROOKED?
leva is soft and pliable, and you may have inserted the probe too far. Although we designed leva to fit the average vagina, your vagina may be shorter than leva. leva may be bumping into your cervix and bending. Women who have had pelvic surgery have experienced this. Pull the probe down gently until you see the line on your app straighten. Wearing underwear during your training will help keep leva in your vagina if you are not able to insert the entire probe.