Frequently Asked Questions

leva is a cutting-edge FDA cleared Pelvic Digital Health System that uses interactive visualization via Bluetooth® to a smartphone and real-time progress tracking to empower women to rehabilitate and strengthen weak pelvic floor muscles for the treatment of stress, mixed, and mild to moderate urgency urinary incontinence, without the risks of surgery or side-effects related to medication. Before using leva, you should read the Instructions for Use (IFU), which contains valuable information and visuals to assist with your pelvic floor training.

Access

What are the indications for use?
The leva® Therapeutic is intended for strengthening of pelvic floor muscles, and rehabilitation and training of weak pelvic floor muscles for the treatment of stress, mixed, and mild to moderate urgency urinary incontinence (including overactive bladder) in women. Treatment with the leva Therapeutic is by prescription and is not for everyone. Please talk to your healthcare provider to see if the leva Therapeutic is right for you. 
Can I get leva without a prescription?
No. leva is only available via a prescription through your healthcare provider. 
Is leva covered by insurance?
leva is not currently covered by insuranceHoweverpayment plans are available for leva. If you believe you cannot afford leva, please contact us at (866) 735-8423. 
What happens after I receive my leva?
The app contains videos and step-by-step instructions how to get started with leva. The Renovia’s Women’s Center will also contact you regarding onboarding and/or to answer any questions that you may have.  If you ever have any questions, please call Renovia at (855) 538-2594. 
How can I get a prescription for leva?
You can mention leva when discussing bladder leakage with your healthcare provider OR schedule a telehealth visit with a healthcare provider at www.buyleva.com. 
Do I need a follow-up appointment at my healthcare provider’s office?
Your healthcare provider may or may not require a follow-up appointment after prescribing leva to follow your progress. Please follow the guidance of your provider.  
Can I use my FSA/HSA to purchase leva?
Yes, the Renovia Women’s Center can help you place your order if you’d like to pay for leva using your Flexible Spending Account or Health Savings Account debit card. To speak with a Renovia Woman’s Center Educator today at (855) 538-2594.  
How will I receive my leva?
Once you’ve chosen to purchase leva, it will be shipped to you by Renovia’s pharmacy partner. You will receive a box containing your new leva, a leva storage case, and quick start guide to help you get started.  

Using leva

How will I learn how to use leva?
Instructions on how to use leva are shown when you download the leva app. The app contains videos and step-by-step instructions how to use leva effectivelyIn addition to the app, coach from the Renovia Women’s Center will contact you regarding onboarding and will answer any questions that you may have.  If you ever have any questions, please call Renovia at (855) 538-2594 
What does a training session consist of?
A training session is a series of 5 lifts with resting periods between. After each lift and rest, you will be shown your lift and hold time results. After all lifts are completed, you will be shown the average of all 5 lift and hold time resultsFor further instructions on the use of the leva Therapeutic, see its Instructions for Use. 
Does using leva hurt?
You should not experience pain when inserting leva into your vagina or when using the leva. Please review leva’s User Manual carefully before you use leva. If you experience pain during insertion or during or after use, please contact your health care provider. 
Can I use a lubricant with leva?
If you find it difficult to insert, you may use water alone or, if needed, a small amount of waterbased lubricant. (Do not use oil or petroleumbased lubricants.) Use a very small amount of lubricant on and around the very tip of leva and this should help with insertion. If leva has been inserted correctly, you should not feel any discomfort. If you continue to experience discomfort, you can contact your coach in the Renovia Women’s Center. If you experience pain during insertion or during or after use, please contact your health care provider. 
Will using leva cause an infection?
No. If you wash your hands and clean leva properly, as instructed, the product will not cause an infection. The materials used in manufacturing leva have been thoroughly tested and are safe. A small number of people may be sensitive to the materials used in making leva, but most women can use leva without any trouble. 
Can leva leave anything behind in my body?
No, there are no exposed parts on the leva. All the electronics are completely enclosed in the device itself. 
Can leva get lost or stuck inside?
No. leva goes into the vagina. It cannot get lost or stuck in your body. It remains in the vagina and can be removed by slowly and gently pulling the leva device downward in the same angle as it was inserted 
How do I clean my leva storage case?
Do not wash or submerge the leva case. If the case needs cleaning, wipe the leva case with a damp cloth moistened with water. Do not wash the case with alcohol or other chemical cleaners.    
Is leva a vibrator?
No, leva is not a vibrator. levais medical device prescribed by doctors to help women strengthen their pelvic floor muscles. 
Can I use leva outside of the US?
leva can be used outside of the U.S. however the app must be download and account created before leaving the country.  The app is not available in app stores outside of the U.S. 
Can I take leva on an airplane?
Yes, leva can go in your carry-on or checked bag on an airplane. 
Does leva have a warranty?
Yes, there is a 1-year limited warranty on your leva device.  The full limited warranty terms and conditions applicable to leva can be found at www.knowleva.com. 
Can I use the leva sitting down or lying down?
No. leva was designed for use in the standing position. For further instructions on the use of the leva Therapeutic, see its Instructions for Use 
How do I keep leva in place while performing training?
Before beginning your exercise, pull your underwear up just enough to gently hold the leva in place. Users may also decide to hold the base of the leva to keep it from moving. For further instructions on the use of the leva Therapeutic, see its Instructions for Use. 
How should I store my leva?
After cleaning, return the leva to its storage case to preserve battery life and protect it from damage. 
How do I clean my leva?
To clean the leva probe, wash your leva with mild, soapy waterDo not submerge the device or its case and take care not to excessively bend or twist the probe as this can damage the device. Gently dry the leva and return it to its storage case to preserve battery life and protect it from damage.   
Can I use my leva when I have my period?
Yes. You can uselevawhen you are menstruating. Do not useleva when wearing a tampon.  
Can I wear my underwear/undergarments while using leva?
Yes, if you would like to, you may choose to do so.
What do I do with my leva once I see symptom relief?
We recommend you use your leva for the full 12-weeks even if you see symptom relief before then. If you feel full symptom relief after 12 weeks, you can stop using the leva and store it in a safe, dry, place. You may or may not need to use your leva again although most women continue to use leva at some decreased frequency. 
What is leva made of?
The leva device is made of Thermoplastic Elastomers (or “TPE”) which has been tested for biocompatibility and determined to be safe for vaginal insertion 
What if I have a latex allergy?
Latex and thermoplastic elastomers are two different products. Latex is a natural product and thermoplastic elastomers is a man-made product. levais made of Thermoplastic Elastomers (or “TPE”) which has been tested for biocompatibility and determined to be safe for vaginal insertion. Please talk to your healthcare provider if you have any concerns. 
How do I get new batteries for my leva?
Please contact the Renovia Women’s Center and they can assist you in ordering a new battery.  
What if I use leva and don’t see results?
Unfortunately, some women may not see results with leva. If that is the case, we offer a 6month money back guarantee. To qualify for this Money Back Guarantee, you must complete your twice daily exercises in Training Mode for 30 consecutive days within 6 months of shipment.  Contact the Renovia for further details on this money-back-guarantee. 
When can I expect to see results with leva?
Every woman is different. Many women see improvement in as little as 4 weeks. If you don’t see improvement that soon, don’t give up. The Renovia Women’s Center will support you through 12 weeks of therapy as it sometime takes longer to see results.  

your leva APP

Is my phone or tablet compatible with the leva therapeutic?

Theleva app is available for Android™ & iOS although specific compatibility requirements do need to be met for the device to work properly. To get more information, please contact a Renovia Educator for more information at (855) 538-2594. 

Do I have to pay to download the leva App?

No. The leva App is free and included when your purchase leva 

Should the scores go up or down?

The goal for most woman is for scores to increase over time. Your coach in the Renovia Women’s Center will work with you to get the most out of your training to understand what your score means to you. 

How do I get the leva App?

The leva app is available for download for iPhone and Android. Search “leva” in the app store.

What is an ideal score?

There is no ideal score as each person is different. However, the goal is to increase your score as you perform your pelvic floor muscle training over time. Your coach in the Renovia Women’s Center will work with you to get the most out of your training to understand what your score means to you.  

Troubleshooting

Why is the line on the app not moving while I am doing my pelvic floor muscle training?

There may be multiple reason why you are not seeing the training line move while you are performing your lifts. Your coach in the Renovia Women’s Center can provide you tips to get the best results from your training. Please contact the Renovia Women’s Center at (855) 538-2594 and they can assist you. 

Why is the line curved on the visual display?
leva is soft and pliable, and conforms to the shape of your vagina.
I’m having trouble with my leva and/or app, what should I do?

Please contact the Renovia Women’s Center at (855) 538-2594 and they can assist you.  

Why can’t I get out of the pink zone?

There may be multiple reasons why you are not able to get out of the pink zone while you are performing your lifts. Your coach in the Renovia Women’s Center can provide you tips to get the best results from your training. Please contact the Renovia Women’s Center at (855) 538-2594 and they can assist you. 

Privacy

Is the information on the Renovia database confidential?

Yes. The information that is in the Renovia database is confidential.  Please see Renovia’s Privacy Policy for further details. Also, please be careful do not share your username or password with anyone that you do not want to share your leva use information with. 

What are the safety warnings for leva?

 For a complete summary of the contraindications, warnings, risks and instructions for the leva Therapeutic, see its Instructions for Use. 

If you have any other questions that we have not addressed, please call Renovia Women’s Center at (866) 735-8423.